Course: Spotlight on Patient Safety: Reducing Medical Errors through Crew Resource Management, 2nd Edition
Author: Rosemary Gafner and James Schutte
AMA PRA Category 1 credits: 6
Estimated Hours to Complete Course: 5.50
Estimated Minutes to Complete Test: 30
Course Release Date: 11/1/2014
Course Expiration Date: 12/31/2021
How teamwork can help reduce the likelihood of medical errors.

PLEASE NOTE: If you accessed this site through your insurer’s or university’s website, the courses you are viewing are already approved. If you accessed this site through, and are completing for an insurer or university, please confirm with that the course you wish to enroll in is approved.

Spotlight on Patient Safety
Reducing Medical Errors through Crew Resource Management, 2nd Edition


Errors that harm patients are seldom the result of a simple mistake by one individual. Rather, they usually result from the breakdown of an entire sequence of events involving the actions of two or more individuals who are supposed to function as a team. Because of this breakdown in teamwork, those steps at which the error would normally be corrected fail to function because the previous steps malfunctioned, and the whole system collapses.


Upon completion of this course, a physician should be able to:

1.  Identify the elements of crew resource management.
2.  Apply principles of CRM to the healthcare environment.
3.  Discuss the proper use of checklists and protocols in reducing medical errors.
4.  Develop a plan for utilizing CRM and protocols in your medical practice.


Target Audience
This course is designed for all health care practitioners.


This is a self-study course consisting of text and CME test.  Physicians should read the course content, answer the test questions and submit the answers for scoring.  Those who complete the course with a score of 80 percent or higher will earn a maximum of 6 AMA PRA Category 1 creditsTM.


This course was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D.  Their CVs are available at

CME Information

Medical Risk Management, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing education for physicians.  Medical Risk Management, Inc. designates this  enduring material  for a maximum of 6 AMA PRA Category 1 creditsTM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CorExcel is accredited as a provider of nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.  Satisfactory completion of the test will earn the nurse 12.53 contact hours.


Estimated time to complete this activity: 6 hours.

Commercial Support

This activity was developed solely by Medical Risk Management, Inc. without any commercial support.


Neither Dr. Gafner nor Dr. Schutte have anything to disclose.

Please check with your insurance carrier for approved courses before registering.  Courses not approved by your insurance carrier will not be accepted by them for any discounts they may offer.